Creating Positive Patient Experiences

This patient experience training is delivered as a flexible e-learning programme, allowing candidates to complete the course at their own pace, at a time and place that suits both individual learners and organisational needs.

Learning Outcomes

• Recognise the importance of the patient experience.
• Recognise verbal and non-verbal cues.
• Describe the impact of effective communication on the patient experience.
• Identify communication behaviours that enhance or negatively impact the patient experience.
• Explain what anxiety is, how it can affect people and what might cause it.
• Develop skills to support anxious patients both pre-scan day and on scan day.
• Develop rapport-building and communication skills with anxious patients.
• Recognise the importance of language use and develop active listening skills.

Please note: To mark this course as complete on your Learning Dashboard and access your certificate of completion, you must complete all learning modules and submit the course evaluation.