Effective Telephone Conversations
This virtual course offers an opportunity to build on existing skills and knowledge through interactive exercises and demonstrations.
Learning Objectives
- Recognise the challenges of contacting patients by telephone.
- Explore key communication skills for conveying difficult information (e.g. cancelled appointment, active listening and supporting).
- Discuss strategies for managing confidentiality, cancelling/changing appointments, and responding to emotional reactions and questions.
- Apply R.I.N.G. – as a structure for contacting patients by telephone.
Please note: To mark this course as complete on your Learning Dashboard and access your certificate of completion, you must submit the course evaluation after you attend your training.
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Maguire Facilitator
At the Maguire Academy, we deliver communication and leadership training grounded in over 30 years of experience in healthcare, research, and real-world team dynamics. Our evidence-based courses are designed to create lasting change in practice. Through an experiential approach, we bring learning to life—ensuring deeper engagement, practical relevance, and maximum impact.
